Returns & Exchanges

At MÉCHA, every piece is thoughtfully handcrafted with the utmost attention to detail. We take pride in using exquisite, high-quality fabrics like silks and in creating silhouettes inspired by luxury couture—so each garment is unique and made just for you.

Our Return Philosophy

Because our pieces are made-to-order and hand-finished, we encourage you to make thoughtful purchases. This helps us reduce waste, minimize excess inventory, and maintain the integrity of our slow-fashion values.

As such, we do not accept returns or offer refunds on orders. However, we understand that sometimes adjustments may be needed:

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at [support email]. We will work swiftly to resolve the issue by offering a replacement or store credit.

Fit and Sizing

Our garments are designed with a relaxed fit and are available in Small, Medium, and Large to suit a variety of body types. We highly recommend reviewing our detailed size guide before placing your order to ensure the best possible fit. If you have any questions about sizing or fit, please contact us—we’re always here to help.

Size & Fit Adjustments

  • If you find that the fit isn’t quite right, we’re happy to offer a one-time size exchange in the same style, provided the garment is unworn, unwashed, and with all original tags attached.
  • Requests for exchanges must be made within 7 days of receiving your order.
  • Customers are responsible for the cost of shipping the item back to us, and for shipping the exchanged item to you.

How to Request an Exchange

  1. Email us at [support email] with your order number, details of the item, and the size you’d like to exchange.
  2. Our team will guide you through the next steps and provide the return shipping address.
  3. Once we receive and inspect the item, we’ll begin processing your exchange.

No Refunds or Exchanges

Due to the bespoke nature of our designs, we are unable to accept refunds or exchanges for reasons other than damage or a fulfillment error. We encourage you to make thoughtful purchases, as each piece is crafted specifically for you.

Order Cancellations

Once an order is placed, it cannot be cancelled or modified. Our artisans begin working on your piece immediately to ensure timely delivery.

Shipping Costs

Please note that all shipping charges are non-refundable. In the case of a replacement for a damaged or incorrect item, MÉCHA will cover the cost of shipping the new item to you.

Our Commitment to You

Every MÉCHA garment is a blend of timeless design and luxurious craftsmanship, created to be cherished for years to come. To help you select the right size, we offer a detailed size guide and personalized assistance—please reach out before placing your order!

Additional Notes

  • We cannot accept exchanges for custom-made and/or personalized items.
  • We reserve the right to refuse exchanges that do not meet our policy guidelines.